antiquechina2009 ebay criminals

I recently had the misfortune of being ripped-off on EBay by antiquechina2009.

I am writing this up so that others can avoid the same mistake and choose a reputable supplier instead.

The whole chain of events is below :-

2014-09-01
I bought an Android 4.2 TV Player VGA BOX Dual Core HDMI 2.5in HDD 1080P DLNA Wifi EU Plug from antiquechina2009 via ebay.
Item ID = 300933201327 , Cost = US $82.95 , Transaction ID = 1018465368020

antiquechina2009.criminals.01.android.tv.device

I had hoped to reduce our power usage by switching from old power-hungry desktop PCs to a smaller Android device.

2014-09-03
Order Dispatched.

2014-09-11
Item received.
I plugged the device into our Fujitsu monitors but the display is extremely fuzzy.
You can see how fuzzy it is for yourself :-

antiquechina2009.criminals.02.fuzzy.display

2014-09-12
Contacted antiquechina2009 complaining of fuzzy VGA display , included photos.

2014-09-15
antiquechina2009 replied asking for photos.

2014-09-15
I replied with a link to another gallery of photos of the fuzzy VGA output.

2014-09-19
No response so I email more photos of the fuzzy output via EBay.

2014-09-22
antiquechina2009 asks me to return faulty device for a replacement.

2014-09-29
I reply asking for a refund as I don’t believe a replacement unit will be any better.

2014-09-30
antiquechina2009 replies saying they are on holiday until 2014-10-06

2014-10-07
I reply reiterating I do not want a replacement I want a refund.

2014-10-08
antiquechina2009 replies asking me to return faulty unit.

2014-10-08
I package the faulty unit up and return to antiquechina2009 – cost 28.65 euros.

2014-10-09
antiquechina2009 promises “if tracking shows delivered will refund.”

2014-10-24
I reply “Its been 16 days since I sent the Android PC back , has it arrived yet ?”

2014-10-28
I reply “Its been 20 days since I returned this faulty item as per your instructions.
I would like you to refund the $78.80 for the item and the 28.65 euros for the return carriage now.”

2014-10-29
I start paypal dispute PP-003-495-527-938

2014-10-31
Paypal dispute closed as its over 45 days since purchase date.

2014-10-31
I reply via EBay – “The faulty android device was shown as delivered on 2014-10-16.
Please see attached screenshot from colissimo.fr website.”

antiquechina2009.criminals.04.colissimo.delivery.confirmation

2014-11-01
I wrote my negative feedback of dealing with antiquechina2009.

antiquechina2009.criminals.03.negative.feedback

2014-11-03
antiquechina2009 – “we will refund after negative feedback changed . do you agree?”

2014-11-03
Me – “When I receive the refund I will gladly revise the feedback.”

2014-11-03
Me – “You promised to refund me after you received the returned device on 2014-10-16 and you didn’t.”
This negative feedback is the only leverage I have that you refund me.
You have had my money for two months.
You have had the returned device for two weeks.
I have done everything you asked.
Look at my 100% positive Feedback.#
Member since: 10 Nov, 2002.
Please just refund me so this can all be completed amicably.

2014-11-03
antiquechina2009 – “after you revise feedback .we will refund you .”

2014-11-04
I called EBay and spent 30 minutes on hold , of course they are unable to help , so much for their EBAY MONEY BACK GUARANTEE.
The EBay agent put me through to PayPal , unsurprisingly they too are unable to help as its over 45 days.
As we paid via Direct Debit instead of a credit card the Bank also cannot help.

Wrote up this blog post from notes and communications via EBay Messaging.

2014-11-05
antiquechina2009 – “after you revise feedback .we will refund you .”
Me – “what do you want me to write in the revised feedback follow-up comment ?”

Having a read through the EBay Feedback extortion policy.

2014-11-06
Me – “what exactly do you want me to write in the revised feedback follow-up comment that will guarantee a refund ?”
antiquechina2009 – “revise feedback and we send you request for revise .okay ?”
Me – “sure , you tell me exactly what want me to write in the revised feedback follow-up comment that will guarantee a refund and i’ll do it.”

2014-11-07
antiquechina2009 – “ok .”
Me – Please issue the refund.

I used the EBay Feedback extortion policy page to contact EBay about AntiqueChina2009 extorting me just to get a refund. No response.

2014-11-08
Received an email from EBay asking if I want to revise feedback – “antiquechina2009 is requesting that you revise the original Feedback you left for Android 4.2 TV Player VGA BOX Dual Core HDMI 2.5in HDD 1080P DLNA Wifi EU Plug (300933201327).”

antiquechina2009 – “I just send you a request , if you can change feedback”

antiquechina2009.criminals.05.feedback.changed

I visited the Feedback Update page and guiltily changed it from Negative with a correct description of the problem to a Positive review containing just “ok .”

Me – “feedback changed , awaiting refund.”

2014-11-09
antiquechina2009 – “we will refund full back in 1 day .”

2014-11-11
I received an email from PayPal informing me I had been refunded for the faulty device.
No refund for the 28.65 euros for the return carriage.

2014-11-12

antiquechina2009.criminals.06.revisied.feedback

Updated my feedback for antiquechina2009 – “device faulty, seller extorted positive review for refund. http://wp.me/pZGkM-5j7bCq

2014-11-13

Got this reply from EBay about the Feedback Extortion from antiquechina2009 :-

Hello Mark,

Thanks for contacting us again and for reporting “antiquechina2009” for a case of Feedback extortion. I appreciate your time bringing this matter to our attention and I have treated the importance of this matter with high urgency.

Before I proceed, I would like to extend my deepest apologies for the delay in our response as we are currently dealing with an unusually large number of email enquiries. Please be assured that your business matters to us and we are working as hard as possible to address all of your concerns promptly.

Based on the evidences we’ve gathered from our Messaging System, I can confirm that this member is indeed in breach of our Feedback extortion policy. Generally, Feedback extortion covers most situations in which one member threatens another with the use of Feedback unless a request is met. For this policy, the term “Feedback” includes all ratings and / or any detailed seller rating (DSR).

Should you wish to learn more information regarding eBay’s Feedback extortion policy, you may refer to this page:

http://pages.ebay.co.uk/help/policies/feedback-extortion.html

Please treat this as a formal complaint against “antiquechina2009” and everything is well documented. For your reference here’s your incident ID: SR 1-38226638017. Our member’s safety is of utmost importance to us which is why we keep all reports anonymously. In the same manner, even if reported accounts seem to be active, it doesn’t mean we haven’t taken any action.

Here in eBay, our aim is to always keep you protected. We make sure that the appropriate sanction has been placed against the reported member which will affect their selling or buying privileges within the eBay community. Rest assured that close monitoring on your reported member is already in place and should there be a strong pattern of unreasonable behaviour, severe action will be taken that could lead to temporary or indefinite suspension of their eBay account.

Mark, it was a pleasure taking time helping you with your concern today and we appreciate having you in our community. Once again, thanks for taking the time to forward this information to us as we rely on dedicated members such as yourself to help us keep eBay a safe and reputable place to buy and sell.

Kind regards,

Febe C.
eBay Trust and Safety

Lessons learned

I doubt I will ever buy anything from a Chinese seller again using EBay.

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